a) WHO ARE WE: We (ALLYOUWANT.PK) are a registered Lahore based import service provider with registration no. 7325089-7 and at our registered address at Service Lane Main Pine Avenue, Next to Alhamd Gardens Near Valencia Round About, Lahore
b) HOW WE WORK: We provide a hassle-free service to shop your favorite UK and Europe based designer brands including Gucci, Louis Vuitton, Versace, Aldo, Zara, Amazon and many more. We promise to deliver ALL YOU WANT from any online retailer of UK and Europe. We offer personal services to our customers on the terms as set out below. We take orders as an agent, on a pre-order basis according to the instructions of customers by using the authority to purchase and deliver product(s) on your behalf.
c) WHAT THESE TERMS COVER: The following includes the terms and conditions on which we provide our services. Kindly go through these terms carefully before placing your order with us. These terms are an overview of who we are, how we work to provide our services to customers, how you and we may make any changes in the contract, how we and you may end the contract, how do we provide assistance if there is any problem with the order and other important information. If you have any suggestions or recommendation regarding these terms or require any changes, please feel free to contact us to discuss.
d) HOW TO CONTACT US: You can contact us by calling our customer service team at 03111222289 (11am – 7pm) or by emailing us at info@allyouwant.pk. You can also contact us via WhatsApp at 03244929098 or Instagram @allyouwant_auwgram or Facebook @allyouwant.pk
e) HOW DO WE REACH YOU: We can contact you by calling you at your provided Contact Number, WhatsApp, Instagram or Facebook.
a)a) WHAT IS COVERED IN THIS CONTRACT: This contract covers the terms and conditions of our services to you, where we will be acting as your agent with the authority to purchase products on your behalf and deliver products according to your requirements and instructions. Our contract with you does not cover the products. The contract for the products and quality of products is merely between you and the relevant manufacturer or retailer, which we enter into on your behalf as your agent.
TERMS FOR ORDER CONFIRMATION: Confirmation of your order for our services will take place after we receive proof of advance payment (deposit slip of bank or cash receipt) made by you which must be at least 50% of the total cost, at which point a contract will come into existence between you and us.
c) TERMS FOR REFUSING THE ORDER: If we are in any circumstances unable to accept your order for our services, we will inform you and you will not be charged for the relevant product(s) or our services. This may be caused in case the product is out of stock or because we are unable to meet a delivery deadline you have specified.
d) USAGE OF YOUR PERSONAL INFORMATION: We will use your personal information which you will provide us with in accordance with our Privacy Policy available on www.allyouwant.pk
a) OUR SERVICE CHARGES AND FEES: Our fees for our services are according to the price and type of product(s), starting from Rs. 1200 and can be calculated by using our order form available on www.allyouwant.pk
b) WHEN WILL WE PROVIDE OUR SERVICES: We will expedite our services the date we accept your order after receiving advance payment which must be at least 50% of the total cost. The estimated delivery date for our services will be communicated with you during the order process.
c) WE ARE NOT ACCOUNTABLE FOR ANY DELAYS OUTSIDE OUR CONTROL: If there is any delay in delivery time by any event which is outside our control then we will inform you as soon as possible and we will take the required steps to lessen or eliminate the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for our services and any products you have paid for but not received.
d) SUSPENSION OF SERVICES IN CASE OF FAILURE TO MAKE PAYMENT: If you are unable to pay us for our services or the products when you are supposed to (see clause 4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend our services until you have paid us the outstanding amounts. We will contact you to inform you regarding the suspension of our services. We will not suspend our services where you dispute the unpaid invoice. We will not charge you for our services during the period for which they are suspended. As well as suspending our services we can also charge you interest on your overdue payments (see clause 4d).
a) PRODUCT PRICING AND COST: The cost and price of the product(s) will be the price as communicated to you (either by phone, email, via the website, Instagram, Facebook or WhatsApp). We make sure that we ensure that the price of the product quoted to you is correct. However, please see clause 4b for the relevant steps if we discover any error in the pricing.
b) IN CASE OF WRONGLY QUOTED PRICES: It is always possible that, regardless of our best efforts to avoid errors in pricing, some of the products may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
c) HOW AND WHEN TO PAY FOR ORDER CONFIRMATION. We accept payment through online bank transfer, bank deposit, cash, easy paisa or jazz cash. For order confirmation, you must make an advance payment of (50% of the total cost including service charges) and you must pay the remaining amount before receiving the order.
d) PENALTY FOR LATE PAYMENT: If you do not make the payment to us by the due date, we may charge interest or penalty on the overdue amount at the rate of 5% a week. This rate shall increase on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us the charged amount together with any overdue amount.
e) ADVANCE PAYMENT will not be refundable in case you refuse to take the order at time of delivery. It will be confiscated as a penalty for fraudulent activity along with the product(s) ordered by customer.
a) DELIVERY TIME. During the order process we will inform you regarding the delivery time. We will deliver the order within approximately 30 days after the day on which we accept your order, unless otherwise agreed with you. Any delay in delivery caused by the retailer/brand will not be our responsibility. We will however keep you informed with the order status.
b) DELIVERY COSTS. Our fees for our services are according to the price and type of product(s), starting from Rs. 1200 and can be calculated by using our order form available on www.allyouwant.pk. The costs of delivery of your order will be quoted to you by our customer service representative when you place your order, as the weight and number of items will determine the exact delivery costs.
c) IF YOU ARE NOT HOME AT TIME OF DELIVERY. We will inform you prior to sending your order via courier service. If no one is available at your address to receive the order once rider reaches your address, he will leave you a note or text informing you of how to rearrange delivery or collect the products from our head office. You will have to pay charges for re-delivery.
d) IF YOU DO NOT INFORM US ABOUT RE-DELIVERY. If you do not collect the products from courier company as re-arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and we may charge you for the storage costs and any further delivery costs. If regardless of our efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9a will apply.
e) RESPONSIBILITY OF PRODUCT AFTER DELIVERY. The product will be your responsibility after we deliver it to the address you gave us or once you collect it from us.
If you wish to make any changes to your order you must inform us within time. We will let you know if the change is possible. If it is possible, we will let you know about the charges and our fees or anything else which would be required as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7).
a) Your rights when you end the contract will depend on our performance and when you decide to end the contract:
i) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7b;
ii) If you have just changed your mind, see clause 7c. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay.
b) If you are ending a contract because of something we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
i) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);
ii) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control; or
iv) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late without any advance notification).
c) TIME LIMIT FOR MAKING ANY CHANGES IN YOUR ORDER You have 24 hours after the day we confirm we accept your order. However, once we have completed our services (i.e. when you have received your order) you cannot change your mind, even if the period is still running. If you cancel after we have started our services, you must pay us our fees for our services provided up until the time you tell us that you have changed your mind
a) CONTACT US FOR ENDING OR MAKING ANY CHANGE IN THE CONTRACT. To end the contract with us, please let us know by doing one of the following: Phone or email. Call customer services on 03111222289 or email us at info@allyouwant.pk. Please provide your name, home address, details of the order and, where available, your phone number and email address. Contact us at WhatsApp 03244929098, insta @allyouwant_auwgram, Facebook: @allyouwant.pk
b) REFUND PROCESS: If we have not purchased the product you have ordered, we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions for our services from the price, as described below.
c) CHARGES FOR RETURNING OR CANCELLING THE ORDER: We may deduct from any refund our fees for the supply of our services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
d) REFUND TIME: We will make any refunds due to you as soon as possible. Your refund will be made within 14 days of your telling us you have changed your mind.
a) We may end the contract for a product at any time by writing to you if:
i) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
ii) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, including the information as set out in clause 2b; or
iii) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
b) PENALTY FOR BREAKING THE CONTRACT. If we end the contract in the situations set out in clause 9 We will refund any money you have paid in advance for products we have not purchased for you, but we may deduct or charge you our fees which would have been payable.
a) HOW TO INFORM US ABOUT THE PROBLEM. If you have any questions or complaints about our services, please contact us within 24 hours after receiving the order. You can telephone our customer service team at 03111222289 or write to us at info@allyouwant.pk. After 24 hours’ time frame we will not entertain the complaint.
b) ISSUES REGARDING PRODUCTS. If you have changed your mind or have a problem with your product or you wish to exercise your legal rights to reject products, it will be in accordance to the terms and conditions of the retailer / designer item has been purchased from. If you would like to exchange the item due to an error made at your end, then you will be responsible for safely delivering the goods back to us. Items must be returned in the exact same condition as received otherwise we cannot help with an exchange and you will have to pay the return charges for returning the order back to UK. You will also have to pay for redelivery of the item back to you and any related custom fees.
a) OUR RESPONSIBILITY FOR LIKELY LOSS OR DAMAGE CAUSED BY US. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
a) This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
b) If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
c) These terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with local law and the jurisdiction of national courts.
Note: 50% Advance Payment will be required for order confirmation. Remaining amount will be cash on delivery.
